Our Kiosk Support infrastructure has been developed to answer the critical service requirements of kiosks in the field, and the long-term commitment that is necessary to keep deployed kiosks up and running as efficiently as possible. We offer a full suite of these services including:
Installation
Complete field-installation services anywhere inside the U.S. or Canada including unpacking, testing, and brief training session.
On-Site Service
Swap out of defective/malfunctioning hardware, run unit diagnostics and generate reports as requested by customer. Clean unit exterior and test all hardware before ending call. Troubleshoot unit in accordance with customer's web management guides, and contractual requirements.
Remote Monitoring
Centralized monitoring services that can predict maintenance requirements for deployed kiosks and dispatch service personnel to prevent failures and down-time, or remotely fix the problem without needing an on-site service call.
Custodial Services
Interior and exterior cleaning of unit. Service printer, fill/replace paper and toner. Run diagnostics report on unit. Verify connections, lines and cables, or any other service the customer deems necessary during a custodial visit.
Reporting
Every TELeasy TELstation reports all of its activities to database servers that are maintained by TELeasy. TELeasy provides access to these web-based reports to its customers for a fee.
The reports are as follows:
Reports for Providers: Single Location Detailed Report Multiple Location Concise Report
Single Location Single Day Detailed Report Collections Report
Reports for Advertisers: Hot Buttons Report
Maintenance Remote Telephone Onsite
Credit Card Acceptance
Custom Applications and Designs
Single Location Detailed Report
